Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return:
- Items must be unused, in the same condition that you received them, and in original packaging.
- You must provide proof of purchase (receipt or order confirmation).
Please note: We do not accept returns for items that show signs of wear, use, or damage not caused by us.
NON-RETURNABLE ITEMS
Due to hygiene and safety considerations, the following items are non-returnable:
- Hand & foot protectors (once worn)
- Training bags (if used)
- Uniforms (if worn or washed)
- Custom merchandise (e.g. embroidered hoodies)
UNIFORMS & SIZING
Please ensure uniforms and equipment are tried on during your first class, and notify us immediately if there are sizing issues. We do not offer refunds for uniforms that have been worn, washed, or altered.
REFUNDS
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Only regular priced items may be refunded. Sale items cannot be refunded.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
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Recheck your bank account
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Contact your credit card provider
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Then contact your bank (some delays are normal)
If you’ve done all this and still haven’t received your refund, contact us at:
📧 support@islingtonmartialarts.com
SALE ITEMS
Only full-price items may be refunded. Sale items are final and cannot be refunded.
EXCHANGES
We do not offer direct exchanges at this time. If an item is defective or damaged upon arrival, please email us immediately to arrange a replacement.
SHIPPING RETURNS
To return your product, please send it to:
📍 Islington Martial Arts, 32 Popham Rd, London N1 8SJ
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You will be responsible for return shipping costs.
- Shipping costs are non-refundable.
- For high-value returns, we recommend using a trackable service.
NEED HELP?
Email us anytime at:
📧 support@islingtonmartialarts.com